Terms of Service

1. Service Description

ontariodiglocates.ca is a coordination service for Ontario utility-locate permits. We submit locate requests to Ontario One Call on behalf of clients, relay utility responses, and provide documentation. We are not a utility locator, surveyor, or excavation contractor.

2. Accounts

One-time applicants use this service without creating an account — access to your request's status is by email and Invoice Number only. Bulk/recurring clients are issued portal access by us; there is no public self-registration.

Extensive Plan Portal

Extensive Plan subscribers sign in to the portal with an email and PIN that we issue — there is no public self-registration. If a subscription payment lapses, you keep view access to your existing applications for a 15-business-day grace period, but cannot submit new applications during that window. You can restore full access yourself at any time by resubscribing through Stripe Checkout.

3. Payment Terms

One-time applications are $50 CAD, flat and tax-inclusive, charged at submission. Bulk one-time-fee pricing and the Extensive Plan (recurring, $1,500 CAD/month, tax-inclusive) are billed per the terms agreed when that plan is set up. We are not currently GST/HST-registered; all displayed prices are final.

4. Cancellation Policy

A one-time application may be cancelled free of charge within 3 days of our submission to Ontario One Call. After that window, or once utility responses have begun, cancellation may not be possible. Extensive Plan subscriptions may be cancelled per the terms agreed at sign-up.

5. Scope of Service

Our responsibility is submitting your locate request to Ontario One Call, relaying utility responses, and providing the resulting documentation. We do not control, and are not responsible for, individual utility companies' response times or the accuracy of their locate markings.

6. Your Responsibilities

You are responsible for complying with the Underground Infrastructure Notification System Act, hand-digging within the tolerance zone around marked utilities, halting work and reporting immediately if an unmarked or damaged line is found, and not digging past your locate's validity window.

7. Limitation of Liability

To the maximum extent permitted by Ontario law, ontariodiglocates.ca is not liable for damages arising from utility company errors or delays, from digging outside a locate's validity window, or from failure to follow the responsibilities in Section 6.

8. General Terms

These terms are governed by the laws of Ontario. We may update these terms; material changes will be posted here. Reach us through our Contact Us page.