Privacy Policy

What we collect

When you submit a locate request, we collect your name, contact information, the property address, and project details needed to file with Ontario One Call. If you pay, our payment processor (Stripe) handles your card details directly — we never see or store full card numbers.

Why we collect it

Solely to submit your locate request, coordinate with utility companies on your behalf, communicate with you about its status, and process payment.

Who we share it with

Ontario One Call and the utility companies your project's locate request notifies (this is the entire purpose of the service), our payment processor for billing, and our email provider for sending you confirmations and status updates. We do not sell your information.

How long we keep it

For as long as needed to complete your request and satisfy applicable record-keeping obligations, then in accordance with our data retention practices. In practice, this means we keep your records indefinitely by default — to maintain an accurate service history and satisfy the Underground Infrastructure Notification System Act's record-keeping expectations — unless you request a full deletion as described below.

Your rights

You can ask us to access, correct, or delete your personal information by reaching us through our Contact Us page.

Deletion works through our Full Delete process: an operator starts it at your request, and we then email a confirmation link to your address on file — nothing is erased until you click that link yourself. This two-step process ensures a deletion can't be actioned by mistake or by someone other than you. Once confirmed, it permanently erases your personal information from our own records. Anything already submitted to Ontario One Call, or held by Stripe as our payment processor, is outside our control and unaffected by this process.